Standards of Care: Responsible AI for Coaching Conversations

Protecting Users, Engineers, and Company

Senior Experience Engineer · Soul Machines · 2022–2025

AI coaching agents handle sensitive territory daily. I designed the framework for how they should behave -- non-judgmental coaching that still redirects self-destructive thinking, protecting users, engineers, and company.

The Problem

25K+ monthly coaching conversations entering sensitive territory, no framework for boundaries, engineers exposed to distressing logs.

What I Did

Designed Standards of Care addressing three stakeholders: users, engineers, company.

What Was Built

• Standards of Care framework
• Content Moderation policy
• Distinctive conversational voice
• Hundreds of embedded boundary decisions

Outcome

• Authored Soul Machines' Content Moderation policy
• Proactive protection built before incidents

Operational AI ethics -- hundreds of specific decisions, not abstract policy. Framework that actually ships.